Insightly: Essential Skills for Your Business Boot Camp - 1 Day - EliteITCerts.com

Insightly: Essential Skills for Your Business Boot Camp - 1 Day

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Course Specifications

Course Number:

095012

Course Length:

1 day

Course Description

Overview:

Having strong relationships with customers is one of the keys to a successful business. More and more companies use software tools that help them initiate, track, and improve customer relationships. A number of vendors offer web-based applications specifically designed for this purpose. However, these services tend to be geared for larger businesses—making them too expensive or too complicated for smaller companies to adopt. Insightly is designed to meet the needs of small business owners and their employees—offering a powerful, scalable solution that is affordable and easy to use.

Course Objectives:

In this course, you will use the power of Insightly to perform essential business tasks.

You will:

  • Set up basic Insightly functionality.
  • Create customer records.
  • Work with customer records.
  • Implement a workflow.
  • Execute your sales process.
  • Work with projects.
  • Analyze CRM data.

 

Target Student:

The target students for this course are administrators and end users of the Insightly platform. Some examples of end users include employees of small businesses and staff of nonprofit organizations, in job roles such as product sales and donation solicitation, who use Insightly to perform tasks such as maintaining customer information, developing opportunities, and managing projects. Students may have a range of computer skills from novice to expert.

Prerequisites:

To ensure your success in this course, you should have basic end-user skills with computers and the Internet, and some experience using cloud-based applications.

You can obtain this level of skills and knowledge by taking the following Logical Operations courses:

  • Using Microsoft Windows 10 or Microsoft Windows 10: Transition from Windows 7
  • Microsoft Office 365: Web Apps (with Skype for Business)

 

Course-specific Technical Requirements

Hardware

For this course, you will need one computer for each student and one for the instructor. Each computer will need the following minimum hardware configurations:

  • 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor
  • 2 gigabyte (GB) RAM (32-bit) or 4 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
  • CD-ROM drive (if installing any software from a CD-ROM)
  • Keyboard and mouse (or other pointing device)
  • 1,024 × 768 resolution monitor recommended
  • Network cards and cabling for local network access
  • Internet access (contact your local network administrator)
  • Printer (optional) or an installed printer driver
  • Projection system to display the instructor's computer screen

 

Software

The following software must be installed on each instructor and student computer:

  • Microsoft Windows 7, 8, 8.1, or 10
  • Microsoft Excel 2010, 2013, or 2016
  • The latest version of Google Chrome
  • The latest version of Adobe Reader
Insightly is "software as a service" that runs on all major web browsers. However, because Insightly is designed to integrate with a number of Google services, the majority of Insightly customers use Chrome as their browser of choice.

 

Course Content

Lesson 1: Getting Started with Insightly

Topic A: Create an Insightly Account

Topic B: Access Insightly on Different Platforms

Topic C: Navigate the Insightly Web Interface

Lesson 2: Creating Customer Records

Topic A: Add Leads

Topic B: Add Organizations and Contacts

Topic C: Create Custom Fields

Topic D: Import Records

Lesson 3: Working with Customer Records

Topic A: Organize Records

Topic B: Segment Records with Custom Filters

Topic C: Act on Records

Lesson 4: Implementing a Workflow

Topic A: Manage Tasks

Topic B: Plan Events

Topic C: Manage Emails

Topic D: Build Activity Sets

Lesson 5: Executing Your Sales Process

Topic A: Create Opportunities

Topic B: Customize a Pipeline

Topic C: Develop Opportunities

Lesson 6: Working with Projects

Topic A: Create Projects

Topic B: Manage Projects

Lesson 7: Analyzing CRM Data

Topic A: Run Legacy Reports

Topic B: Build Advanced Reports

Appendix A: Changing User Settings

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